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Policies and Procedures for Selling Books through Biblion.co.uk
The following information is outlined to inform Biblion.co.uk Book
Dealers about the basic policies and procedures required to operate a
Book Dealer account. If you have questions about this document or
anything contained in it, please do not hesitate to contact us at
bookseller-support@Biblion.co.uk.
General Account Maintenance
Your account information
It is important that you maintain current contact information on
your Book Dealer account so that Biblion can contact you to alert
you of order notifications, system updates, monthly newsletters, as
well as to e-mail or call you to follow up with order problems or other
account issues. If your account information is not kept up to date, and
we are unable to contact you via the telephone number or email address
provided, Biblion.co.uk will place your Book Dealer account in
suspended status until this information has been appropriately updated.
Valid E-mail address
All communications from Biblion.co.uk, such as order alerts, billing
notifications, monthly newsletters, and password reminders, go out to
you via email. Biblion.co.uk requires the use of a real, valid email
address that you intend to keep active, and has not been acquired by
you for incidental use. Note: Many Book Dealers utilize Spam
management software. Please make sure to allow all email from
Biblion.co.uk to be delivered to your inbox.
Customer Support
Biblion.co.uk Book Dealers are required to contact a customer
making an inquiry for book information, or regarding an order, within 2
business days. Customers can contact Book Dealers directly so it
is important that you respond to email promptly. Biblion.co.uk assures web
site visitors that their information will always remain private.
Book Dealers are not to add customer's, or prospective customer's
names to any email lists without the express permission of the
customer.
Putting your account on Vacation
If a Book Dealer is going on vacation, taking an extended
break from bookselling, or is going through any other circumstance that
may prevent the proper filling of orders received through Biblion.co.uk,
then it is required that the bookseller place their account on
vacation, so as to temporarily suspend listings on the web site.
Checking your account for orders and updates
Book Dealers are expected to login to their Biblion account to
check for new orders and to update the status of aging orders. Although
Biblion will send an automatic notification email for new orders,
non-receipt of these notifications does not constitute an acceptable
reason for not processing an order in a timely fashion.
Your Inventory Listings
Maintaining your listings
Biblion.co.uk Book Dealers are required in most cases to
actively maintain an inventory of at least 200 titles. Biblion.co.uk
currently allows sellers to list books, Ephemera, magazines, and books
on CD. Other media, such as music or movies should not be listed for
sale on Biblion.co.uk. If we find such items listed under your account, we
will ask that they be removed by the Book Dealer. If these items
are not removed in a reasonable time frame, Biblion.co.uk will remove the
listings from our site.
Uploading InventoryBook Dealers are encouraged to upload
changes, adds, and deletes to their inventory on a daily basis so as to
keep inventory current, and reduce the chances of having to reject an
order. This policy is not required, but highly recommended because
rejected orders can cause a Book Dealer's fulfillment rating to suffer,
(see 'Your Order Fulfillment' below.)
Shipping Policies and Procedures
Shipping Rates
Biblion.co.uk allows Book Dealers to set and maintain their own
shipping rates through a customized Shipping Matrix. Biblion.co.uk
requires that booksellers maintain reasonable and complete shipping
rates to all countries that the bookseller intends to ship product to.
Biblion.co.uk may revise, or request changes to shipping rates on your
account, for any reason if the rates listed are out of the ordinary in
any way.
Packaging Your Biblion.co.uk Order
Biblion.co.uk requests that you pack orders for shipping in a manner
that will maintain the described condition at the point of sale. Below
are a few suggested guidelines for packaging book orders safely:
First, wrap each book separately, using sturdy brown wrapping paper,
tissue paper, bubble wrap, waxed paper, and similar. Newspapers are ok
if the book has a plastic cover, but newspapers are very acidic and not
suitable for valuable books.
If shipping more than one book in a carton, make sure they are not able
to move around and chafe other books. For less valuable books with a
plastic cover, crumpled newspaper is a popular buffer, and cheaper than
foam pellets. If possible, make sure box is larger than the books so
books do not touch.
If shipping in a padded envelope, take extra precautions, such as
cardboard backing.
If shipping in re-used boxes not commercially available, use liquor
boxes: never boxes from any place where food or insect eggs might be
cached. Protect shipping labels against accident by covering the
addresses with clear tape.
In short, if a book is easy to unwrap, it's not been well wrapped.
Shipping Your Biblion.co.uk Order
Once you have received an order through Biblion.co.uk, you will
receive an email notifying you of the presence of this order
information in the bookseller menu at Biblion.co.uk. Once you have
received payment, login to your bookseller account and click on the
order notification and then proceed with the following steps:
1.Print a copy of the Biblion.co.uk packing slip.
2.Cut the top of the packing slip and tape this to the outside of the box as it is the mailing label.
3.The remainder of the packing slip should be placed inside the box as a record of what is packed in the box.
4.Please be sure that the item on the packing slip matches the item
that is in the box. Orders are often mixed up when shipping multiple
items to customers.
5.Please ship the order no later than 5 days after receiving it.
Mark the order 'Rejected', 'Shipped', or otherwise within 2 business
days. If an order is not marked as shipped within 5 business days it
will be automatically cancelled.
6.Marking an order in the Biblion.co.uk system automatically sends a
notification to the customer that the order has been processed and
prepared for shipment. It is very important that you mark all orders
that are in your Biblion.co.uk account. Leaving open orders under your
account will result in those orders being cancelled, and repeated
cancellations may lead to the suspension of your account.
Your Order Fulfillment
General Fulfillment RequirementsBiblion.co.uk requires that
Book Dealers maintain a modest order fulfillment rating to list
inventory on our site. This policy insures that our customers are
getting the best possible service from our member bookstores.
Book Dealer Fulfillment
Biblion.co.uk provides many services for our Book Dealers. One
of our primary focuses is to assist Booksellers to fulfill their orders
in as rapid a fashion as possibly, while maintaining the integrity of
the order. Order fulfillment is calculated by the number of orders you fill
divided by the number of orders you receive in the prior 90 days.
Orders canceled by the customer and those newly arrived or pending
payment arrival are not counted.
Fulfillment Requirements
Book Dealers must make every effort to maintain a fulfillment
rating of at least 85% of total orders received. If this expectation is
not met, then it will be at the discretion of Biblion.co.uk to review the
Book Dealer's account for possible suspension, or inactivation.
Returns/Refunds/Payments
Mandatory Return/Refund Policy
As stated in the Book Dealer Agreement, all booksellers must
maintain a reasonable return policy by which a customer may return a
product within a specified period of time. If a bookseller refuses to
accept returns, then this bookseller will not be allowed to sell on
Biblion.co.uk
Refunds
Biblion.co.uk requires that bookseller refund policies state clearly
that the item value will be refunded upon return of the merchandise to
the shipper. Shipping charges for the shipment can be retained by the
bookseller if the book was accurately described at the point of sale,
but a refund of at least the product price must be returned to the
customer upon receipt of the returned merchandise.
Biblion.co.uk Commissions and Fees
Please visit the following link to find out more about our
Booksellers Commissions and Fees >>
Payments Due To Biblion.co.uk
Payments due to Biblion.co.uk are due on receipt, and should be paid
by the Book Dealer as soon as received. Biblion.co.uk will let small
balances due carry over into the next period if the total amount due is
less than $5 USD. Biblion.co.uk would prefer that you pay all balances
when due, but we will allow smaller balances to carry over in this
manner. Please do not let balances that do not change exceed more than
90 days of payment due status.
Overdue PaymentsIf your account has at minimum $6 overdue for
more 60 days, you will be notified, and your account will be
temporarily suspended until payment is remitted in full, to Biblion.co.uk.
Payment Types Accepted
Biblion.co.uk can accept any of the following methods for payment remitted for balances due on Book Dealer accounts:
Credit Card -- Visa, MasterCard, American Express, Discover Card
Check or Money Order
PayPal Payments
Misuse
Listings
If at any time Biblion.co.uk recognizes the misuse of listing data on
Biblion.co.uk the listing and owner of the listings will be removed from
the web site immediately. These types of misuse can include:
Copied item descriptions belonging to another bookseller
Copied inventory used to create a dummy store reselling another
Book Dealers products
Counterfeit, stolen, illegal or fraudulent listings or listing
information
Listings that are obscene or contain pornography
Any defamatory or trade libelous, unlawfully threatening or harassing
content Any listings or listing information that might infringe any
third party's copyright or other proprietary rights
Orders
Biblion.co.uk strictly prohibits the misuse of the listing service and
order process located at www.Biblion.co.uk. Some examples of misuse of the
order process can include:
Canceling Biblion.co.uk orders, and reprocessing the order outside of the
Biblion.co.uk system to avoid paying commissions on the sale.
Encouraging customers to cancel their orders so that they can then
process the order directly offline, and out of the Biblion.co.uk order
process.
General
Biblion.co.uk maintains a general misuse policy to prevent fraudulent
and illegal activity from occurring on the Biblion.co.uk web site. If any
of the above instances occur, they can lead to the immediate suspension
of a Book Dealer's account, the removal of all listings for that
bookseller, and a requirement of at least 1 year waiting period before
said bookseller can re-apply for an account with Biblion.co.uk.
Privacy
Biblion.co.uk maintains a comprehensive privacy policy that can be found at: http://www.biblion.co.uk/privacy.php
Click
here to apply to sell books with Biblion.co.uk! Or, follow the links for
more information:
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